SMS opt-in flow
This page documents how people agree to receive text messages from NJB Protection LLC, what we send them, and how they stop receiving messages.
- Sender
- NJB Protection LLC, 35 E Grassy Sprain Rd., Ste. 230, Yonkers, NY 10710
- Program name
- NJB Protection Service Alerts
- Message type
- Service and operational notifications only. No marketing or promotional messages.
- Sending number
- +1 (844) 534-1605
- Opt-in method
- Customer texts START to our number after being told about our messaging terms at enrollment
- Opt-out method
- Reply STOP at any time
- Help
- Reply HELP, or email info@njbprotection.com
Who receives our messages
NJB Protection provides guard and alarm response services to commercial and residential customers and to the security companies we serve. We text only people who have asked to receive alerts about a service we are providing to them or to a site they are responsible for.
How a person opts in
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The customer is told about text messaging at enrollment
During onboarding, through the service agreement and onboarding call, we tell the customer that NJB Protection will send service-related text messages. The disclosure includes the following language:
By texting START to +1 (844) 534-1605, you agree to receive service-related text messages from NJB Protection LLC, such as dispatch, arrival, and incident status updates. Message frequency varies. Message and data rates may apply. Consent is not a condition of purchase. Reply STOP to cancel or HELP for help. See our Terms at https://www.njbprotection.com/terms-conditions and Privacy Policy at https://www.njbprotection.com/privacy-policy?hsLang=en.
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The customer texts START to our number
The customer starts the conversation from their own phone. We do not add a phone number to the program unless the person sends the keyword themselves.
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We send a confirmation message
The customer immediately receives an automatic reply that names the program, states how often messages are sent, and explains how to stop or get help.
Text message with +1 (844) 534-1605CustomerSTARTNJB ProtectionNJB Protection: You're subscribed to service alerts (dispatch, arrival and incident status). Msg frequency varies. Msg&data rates may apply. Reply STOP to cancel, HELP for help. Terms: https://www.njbprotection.com/terms-conditions Privacy: https://www.njbprotection.com/privacy-policy?hsLang=enExample of the opt-in conversation. Replace with a real screenshot before publishing if you have one.
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We record the consent
Each opt-in is stored with the phone number, the date and time, the keyword received, and the number it was sent to. We keep these records for the life of the account and at least 4 years afterward.
What we send
| Message | Example |
|---|---|
| Dispatch notice | NJB Protection: An officer has been dispatched to site name for an alarm. We'll update you on arrival. Reply STOP to opt out. |
| Arrival update | NJB Protection: Officer on site at site name at 10:42 PM. Reply HELP for help, STOP to opt out. |
| Incident status | NJB Protection: Response at site name is complete. Site secure. Reply STOP to opt out. |
We do not send marketing, promotional, or lead-generation messages from this number.
How a person opts out
Anyone can stop receiving messages at any time by replying STOP. We respond with one final message confirming the cancellation, and we send nothing further unless the person opts in again.
Customers may also ask their account contact at NJB Protection to remove a number. We process these requests within one business day.
Help and support
Replying HELP returns a message with our program name and contact details:
How we handle phone numbers
- We use mobile numbers collected for this program only to send the messages described on this page.
- We do not sell, rent, or share mobile numbers or opt-in data with third parties or affiliates for marketing or promotional purposes.
- Message and data rates may apply. Carriers are not liable for delayed or undelivered messages.
Full details are in our Terms and Conditions and Privacy Policy.